👋Hi, I’m Steven
Know exactly where you’re losing customers. In four weeks.
I map your whole customer lifecycle, find where people actually drop out, and build the joins that stop it.
Most businesses aren’t short of customers. They’re leaking them.
01Acquisition the only stage most businesses actually measure
02Onboarding a handoff nobody owns
03In-life the same five tickets, every week, forever
04Retention renewal isn’t a moment, it’s an invoice
Work directly with me. Fifteen years across all four stages, helping 30+ businesses grow.
The full site is being built. The work is the same in the meantime, and I’m taking on clients.
